Shopping FAQ

Coupon codes

1. How do I use a coupon code?

Please add your code at the checkout where you'll see the 'discount' box. Type your code here, and click 'apply', if it’s valid, your discount will be applied.

Heads up: one code per order.

2.Promotions and discounts

We often have some great promotions running on our website. Just remember, you need to enter the discount/promo code when you are checking out as it can't be applied later.

3. What should I do if I forgot to use my coupon code?

Unfortunately, we are unable to manually enter discounts after the order has been completed.

Orders

1. Do I have to order online?

Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.

2. How can I pay for my order?

You can pay for your order via credit card.

3. Is it safe to order online?

You can be assured that shopping with us is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit/debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

4. How do I know if my order was received?

Once you've placed your order, we will e-mail you the order confirmation to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse has processed your order, you will receive a second email to let you know that your order is on its way to you. If an email does not appear to be received, please check your spam folder. Please ensure you leave the correct email box so that we could contact you.

5. Can I make changes to my order?

Please contact us via email (support@fofopop.com) if you want to do changes to your order, if the order is still under processing, then the customer service will help you, but if the order was shipped out already, sorry, no changes anymore.

6. Can I track my order?

Once your order shipped out, we will send the order confirmation to you via e-mail, please check your e-mail and use the tracking site and tracking number there to trace your order or contact our customer service for more help.

7. Can I cancel my order?

Please contact us via e-mail (support@fofopop.com), if the order is unshipped, then the customer service will help you, if shipped out, then sorry.

8. What should I do if I receive an incorrect or faulty item?

We're sorry to hear that you've received an incorrect or faulty item. Please send us an e-mail with your order number, the name/product code and the picture of the item you were supposed to receive any further details of the problem within 30 days of receiving your order.

Deliveries

1. Where do you deliver to?

We can deliver worldwide.

2. How much does delivery cost?

Shipping fee is $5, free shipping for orders over $69.

4. Will I be charged customs and import duties?

Under normal circumstances, there is no tariff.
Depending on your country and order value, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

5. How long will the delivery take?

Receiving time = processing time +shipping time.

(1) Processing time:1-3 Business Days

(2) Shipping Time:

United States: 6-15 Business Days

France,Germany: 6-12 Business Days

Canada: 8-15 Business Days

Australia: 7-12 Business Days

United Kingdom,Spain, Netherlands, Poland: 6-12 Business Days

Other countries: 7-20 Business Days

The shipping company we cooperate with: Postal Service, USPS, DHL, FedEx, UPS, Aramex.

Note: The shipping time will be affected by public holidays, destination countries(especially shipping addresses outside the USA or Canada), bad weather and international couriers.

1. Can you deliver to a different address than my billing address?

Yes! You can have your parcel shipped to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organization in the address field, as well as the contact name to ensure your parcel is successfully delivered.

2.What if my parcel does not arrive?

If your order does not arrive in the time frame we stated, please contact us via e-mail (support@fofopop.com)

Products and stock

1. How can I find out more information about a product?

If you can't find the information you need about a product, please don't hesitate to contact us and we'll try our best to help you.

2. Will you be getting more stock?

Our popular items can sell out quickly as we are all about fast fashion. We are not sure about when the items will be back in stock, but please feel free to contact us via e-mail and we'll try our best to help you.

3. Do you have a size guide?

We often list the detailed and accurate size information on each item page, please check that carefully before placing an order to avoid after sale issues.

In case you have any other questions. please do not hesitate to get in touch with our customer service: support@fofopop.com